Frequently Asked Questions
When will I receive my order?
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Orders are typically processed within 1–2 business days. Standard shipping takes 5–10 business days depending on your location. You will receive a tracking number via email once your order has shipped.
How can I track my order?
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Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our Track Order page or visit the carrier's website directly to monitor your shipment in real time.
What payment methods do you accept?
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We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also support PayPal, Apple Pay, and Google Pay for a fast and secure checkout experience.
Do you ship internationally?
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Currently, we ship within the United States. We are actively working to expand our shipping options to international destinations. Please check back for updates or contact our support team for special inquiries.
Can I change my shipping address?
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Address changes can be made within 24 hours of placing your order, provided it has not yet been processed for shipment. Please contact our support team at Contact@anativegarden.com as soon as possible with your order number and the updated address.
What if my item arrives damaged?
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We are sorry to hear that! Please take photos of the damaged item and packaging, then contact us at Contact@anativegarden.com within 48 hours of delivery. We will arrange a replacement or full refund promptly.
What is your return policy?
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We offer a 30-day return policy on most items. Products must be returned in their original, unused condition with all packaging intact. To initiate a return, please email us at Contact@anativegarden.com with your order number and reason for return.